
Unclaimed
Rick Hendrick Chevrolet Duluth
11K
CLAIMED LOSSES
12
TOTAL REVIEWS
1
ISSUE RESOLVED
Rick Hendrick Chevrolet Duluth Reviews
What a COMPLETE waste of time- HORRIBLE BUSINESS PRACTICE
I will try to sum this up quickly so as I am not wasting any more of my time with this awful dealership! I had been looking on-line at the dealership for a specific car. Used the online/text chat for several days with a specific person. I was emailed several cars and I noticed that the cars were at a dealership in NC. I asked about that since we are in GA and in writing was told that the car had been transferred to GA and was currently on the Duluth, GA lot. I also asked if there were other colors of the specific car that we were looking for in case we didn't like the color of the first one. Again I was told in writing that they had 2 other colors available as well. "Come in and take a look", so We drove over to dealership and when I asked for the person I had been communicating with I was told that she isn't a sales person but works upstairs "customer relations"...okay fine so a couple of sales guys come over and I show him the texts and which cars I wanted to see. WELL... not only was the Blue car that had been "transferred from NC" NOT on the lot- they had neither of the other cars either. ARE YOU FOR REAL?? I asked how this person could lie to me and another sales guy says he would have a talk with her- YEAH RIGHT! All a huge game- tried to get me to buy the car in NC sight unseen- NO THANKS - WHAT A JOKE- I do not appreciate being lied to and wasting my time. DO NOT GO TO THIS DEALERSHIP!!!!!!!!
ID
Location
Duluth, Georgia
Reason of review
Poor customer service
Hendrick Chevelote, Duluth, GA Autoguard Inc. GAP Insurance Refund!
Once they sell you that car with all the bells and whistles they have nothing else to do with you! I purchased this insurance them! I have been trying to get my GAP refund check from these people August now! Today they tell me I have to contact the Finance Company. Did that, they referred to me to GAP Insurance company Auto Motive Warranty which they told me they have to have the cancelation papers directly from the dealership! Why is it that when you need your dealership this is the run around you get! But they will do just about anything to sell you that car and the GAP insurance! Rick Hendrick lead me to believe since July 31st they were taking care of this issue! Lots of e-mails, phone call, however, Today it's a different story! Don't believe anything they tell you!
ID
Location
Duluth, Georgia
Reason of review
Return, Exchange or Cancellation Policy
Wonderful
My husband and I went to Rick Hendricks Chevrolet in Duluth our sales person name was Buddy Nelson. He was awesome, he listened to what I wanted and he delivered just that. No pressure, he made our car buying experience easy as 123. If your looking for a car I encourage you to go to Rick Hendricks in duluth and ask for Buddy. He's amazing!!! Thanks Buddy
ID
Reason of review
Good customer service
New Reviewer