I have been trying to contact Rick Hendrick Chevrolet of Duluth for two weeks. I have called several times to try and speak with the finance manager, Franchaily.
I have also spoken to Vald who has stated that he would call me back and No return calls. I purchased a car on March 31, 2016 and they are supposed to send a payoff amount for my other car. I have been getting the runaround. They called me everyday when wanting me to buy a car but now, I can't get them to call because no money in it for them.
It does not make sense to take this long. It is a shame I will have to take a day off work to drive an hour and a half to try and speak with someone. This is very poor customer service and I will never purchase another car from this place.
Someone could at least call me back to give me the status.
Product or Service Mentioned: Rick Hendrick Chevrolet Duluth Customer Care.
Reason of review: Poor customer service.